Patient Care Administrator

• This is a full-time, on-site role based in North West London (NW4 4DJ). You must be able to work in the office 5 days per week.

• We are unable to offer visa sponsorship for this role. Please only apply if you have the right to work in the UK.

• Please include your secondary and sixth form/college education in your CV.

About the Role

Psymplicity is a fast-growing provider of online mental health services, supporting individuals across the UK. We are looking for a capable, highly organised and professional individual to join our team as a Patient Care Administrator. This is not a routine administrative role. You will be working at the centre of our operations, managing a high volume of communication, resolving issues in real time, and ensuring patients receive a consistently high standard of service. The role is well suited to graduates from a range of academic backgrounds who are looking to build experience in a fast-paced, high-responsibility environment.

What You’ll Be Doing

• Managing incoming calls and emails from patients and professionals in a clear, professional manner

• Coordinating and scheduling appointments across multiple clinicians

• Responding to patient queries relating to prescriptions, appointments and clinical correspondence

• Processing prescriptions and ensuring accurate documentation

• Handling sensitive and confidential information with discretion

• Resolving issues and complaints efficiently and thoughtfully

• Supporting internal projects to improve systems, processes and patient experience

• Collecting and reviewing patient feedback to support service improvements

• You will often be managing multiple tasks simultaneously and will need to prioritise effectively while maintaining accuracy and attention to detail.

What We’re Looking For

Strong candidates will demonstrate:

• A strong academic background (degree-level education preferred)

• Excellent written and verbal communication skills

• High levels of organisation and attention to detail

• The ability to think clearly and solve problems independently

• Confidence handling a high volume of work in a fast-paced environment

• A professional, reliable and proactive approach

Essential Requirements

• Able to work on-site at Churchill House, NW4 4DJ, 5 days per week

• Full right to work in the UK (no sponsorship available)

• Comfortable using and learning technology (Microsoft Office, CRM systems, etc.)

• Able to manage multiple priorities and maintain accuracy under pressure

Desirable (but not required)

• Experience in a client-facing, administrative or operational role

• Experience working in a fast-paced environment

What We Offer

• £30,000 salary

• 25 days annual leave + bank holidays

• Structured training and ongoing development

• Opportunities for progression within a growing company

• A supportive, high-performing team environment

• Regular feedback and supervision

• On-site parking (if required)

About Psymplicity

Established in 2014, Psymplicity has provided outpatient psychiatry, psychology and psychotherapy services to thousands of individuals, couples and families with a wide range of mental health concerns since its inception. We work online with individuals from all age groups referred to our clinic as well as having contracts in place with corporations to provide an array of services to their students and employees. Our dedicated patient care team complement and support our clinical team to provide an extremely patient-centred approach. We are committed to creating a nurturing, validating, supportive and cohesive culture for all staff and believe that the workplace should be somewhere where each individual member of staff can thrive because their individual needs are satisfied, they are sufficiently challenged and stimulated, they find themselves in a place where their career can progress, and they can realise their potential.

Psymplicity provides a broad range of mental health services online via Zoom call including assessments and treatment consultations. With demand for services surging, we are interested in speaking with candidates with experience in patient care who are looking for an opportunity to be part of a fast-paced, dynamic multi-disciplinary team, working together to provide an excellent care and treatment experience for our patients and helping us to further develop as a leading provider of psychiatric care. If we sound like a good match, please read on as we would be delighted for you to consider joining our team.

Application Process

• CV and application review

• One-way video interview

• Online interview

• In-person interview